Cover of the textbook Navigate Pre-Intermediate B1 - Coursebook

The key answer of exercise 8

The key to exercise solutions in chapter 5.4 - Speaking and writing for the textbook Navigate Pre-Intermediate B1 - Coursebook with authors Caroline Krantz and Julie Norton from Oxford University Press

Question

Read the two emails and answer the questions. Discuss your answers with a partner.

  1. Why do the buyers want to return the products?
  2. What do they want to happen next?

Answer

  1. A: The colour and shape of the watch are completely different from the photo on the website, and he didn’t get a presentation box. B: The leather is very thin and there isn’t room for many coins.
  2. A: He wants the seller to send the correct watch and a presentation box. B: She wants to return the purse and get a refund.

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